Dragonfly ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our delivery services, website, and mobile applications.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide, including:
- Name, email address, and phone number
- Business name and address
- Payment information
- Delivery addresses and preferences
- Driver's license and vehicle information (for drivers)
Automatically Collected Information
When you use our services, we automatically collect:
- Device information (type, operating system, unique identifiers)
- Location data (for delivery tracking and driver routing)
- Usage data (pages visited, features used, time spent)
- Log data (IP address, browser type, access times)
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our delivery services
- Process transactions and send related information
- Send promotional communications (with your consent)
- Respond to your comments, questions, and requests
- Monitor and analyze usage patterns and trends
- Detect, prevent, and address technical issues and fraud
- Comply with legal obligations
Information Sharing
We may share your information in the following situations:
- With Service Providers: Third parties that help us operate our business (payment processors, cloud hosting, analytics)
- For Deliveries: Merchants and customers receive relevant delivery information
- With Drivers: Delivery details necessary to complete orders
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with mergers, acquisitions, or sales
Data Security
We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Opt out of marketing communications
- Request data portability
Cookies and Tracking
We use cookies and similar tracking technologies to improve your experience. You can control cookies through your browser settings, though some features may not function properly without them.
Children's Privacy
Our services are not intended for individuals under 18. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
Contact Us
If you have questions about this Privacy Policy, please contact us:
- Email: [email protected]
- Address: Chicago, IL