Dragonfly OS for Medical Supply Delivery
We're an AI technology company putting healthcare providers first. Dragonfly OS powers time-sensitive medical logistics — lab specimens, DME, medical devices — with Smart Dispatch, ±3min ETA accuracy, and the chain-of-custody tracking your patients deserve.
Medical Delivery Services
Specialized logistics for every healthcare need
Lab Specimen Transport
Time-critical specimen transport from clinics to labs with temperature monitoring and chain of custody documentation.
Durable Medical Equipment
White-glove DME delivery with setup assistance. Wheelchairs, hospital beds, oxygen equipment, and more.
Medical Devices & Supplies
Surgical instruments, implants, and medical supplies delivered to hospitals and surgery centers on-demand.
Blood & Tissue Products
Critical blood bank logistics with strict temperature control and time-sensitive delivery protocols.
HIPAA Compliant
Full compliance with healthcare privacy regulations. CAP compliant for pathology standards.
OSHA Trained Drivers
Bloodborne pathogen and hazmat handling certified. Cold chain certified with temperature monitoring.
Our Promise
- ✓HIPAA compliant with full healthcare privacy regulations
- ✓Cold chain certified with temperature monitoring and documentation
- ✓CAP compliant for College of American Pathologists standards
- ✓OSHA trained for bloodborne pathogen and hazmat handling
- ✓AI-powered chain of custody tracking built into the platform
Seamless API & Portal Integration
Track, manage, and update deliveries in real time. Our API and portal make it simple to integrate Dragonfly into your existing systems.
Healthcare System Integration
EHR, LIS, and inventory management system integrations for automatic dispatch
Provider Portal
Manage orders, track drivers, view compliance reports—all in one dashboard
Compliance & Reports
Full audit trails, specimen integrity reports, and regulatory compliance documentation
// Create a medical delivery
POST /v1/deliveries
{
"pickup": {
"address": "500 Clinic Way",
"facility_id": "LAB-301"
},
"dropoff": {
"address": "800 Hospital Dr"
},
"items": 5,
"requires_cold": true,
"priority": "STAT"
}Who We Serve
Tailored delivery for every business model
Hospitals & Health Systems
Inter-facility transfers, surgical supplies, and blood products.
- ● Hospital-to-hospital transfers
- ● OR-direct delivery
- ● Emergency STAT service
Clinical Laboratories
Specimen pickups, result delivery, and reference lab routing.
- ● Temperature-controlled transport
- ● Chain of custody tracking
- ● Multi-stop routes
DME Suppliers
Patient delivery with setup assistance and returns.
- ● In-home setup available
- ● Assembly & demonstration
- ● Return/exchange pickups
Medical Device Companies
Surgical case delivery, loaner returns, and rep support.
- ● Same-day delivery
- ● Sterile handling protocols
- ● Loaner equipment returns
Get a straight answer on your routes
Tell us what you move and where. We'll come back within one business day — or call dispatch now on (312) 270-0161.
Healthcare Delivery You Can Trust
Join healthcare providers nationwide who trust Dragonfly for their time-sensitive medical logistics.
Three ways clinical work moves
Most couriers quote one service and flex it. These are distinct handling profiles with distinct commitments — pick per lane, not per account.
STAT
Time-critical, clinical decision waiting
Dispatched immediately on the nearest qualified driver. Windows from 30 minutes, live tracking, ±3-minute ETA. Used for urgent specimens, blood products and OR-direct supply.
Same-day scheduled
Routine collection with a firm cutoff
A defined pickup window against your courier cutoff — clinic-to-lab specimen runs, pharmacy discharge, device delivery to a surgery centre.
Recurring route
Predictable daily or weekly volume
A standing lane with the same handling profile every run: multi-stop clinic circuits, reference-lab routing, inter-facility transfers, DME replenishment.
Six questions to ask any medical courier
Worth asking us too. If a courier can't answer these specifically, the compliance risk transfers to you — not to them.
Does the courier sign a BAA — and train to it?
Moving protected health information makes a courier a business associate under HIPAA, which means a signed Business Associate Agreement, not just a promise. Ask what the drivers are actually trained on: minimum-necessary handling, what they may and may not discuss at a patient's door, what happens to a package that can't be delivered. Dragonfly drivers are background-checked and HIPAA-trained before they carry a first order.
Is chain of custody documented, or just claimed?
A defensible chain of custody records every transfer — who accepted the specimen, when, where, and with what confirmation — and produces it on demand months later. Ask to see an actual export before you sign. Dragonfly captures signature and photo confirmation at each handoff and keeps a full audit trail against the order.
How is a temperature excursion detected and escalated?
Cold chain isn't a cooler — it's monitoring plus a defined response. The question that matters is what happens in the twenty minutes after a reading goes out of range: who is alerted, who decides whether the specimen is still viable, and who tells your lab. Dragonfly runs temperature monitoring with documentation on cold-chain routes, and dispatch is staffed to escalate rather than log-and-continue.
What does STAT actually commit to?
"STAT available" is meaningless without a number and a consequence. Get the target window, how it is measured, and what happens when it is missed. Dragonfly quotes STAT windows from 30 minutes with live tracking and ±3-minute predictive ETAs, so your team can see slippage before the deadline rather than after it.
Are drivers trained for bloodborne pathogens and hazmat?
Specimen and blood-product transport is an occupational-exposure question, not just a logistics one. Ask for the training standard and how often it is refreshed. Dragonfly drivers are OSHA-trained for bloodborne pathogen and hazmat handling, and handling protocols follow College of American Pathologists standards for pathology work.
Can you reach a dispatcher who can see the driver?
This is the one that decides how a bad day goes. A support ticket cannot reroute a specimen. Ask whether there is a human available at 6pm who can see where the driver is, redirect them, and call the receiving facility. Dragonfly's dispatch line is (312) 270-0161 and it is staffed, not a queue.
Want these answered against your actual lanes?